Proprietary Hand Held Device Gives Greater Efficiency

Digital Dispatcher, one of North America’s leaders in revolutionary handheld efficiency enhancing systems for the HVAC sector, has created a proprietary handheld mobile device, named DIGITAL-SERVICE. Most HVAC (heating, ventilating and air conditioning) technicians spend a considerable level of the workday sorting by way of copies of perform orders, translating illegible service appointments notes, and navigating to the subsequent appointment. The DIGITAL-SERVICE mobile device supplies HVAC techs a streamlined, high-tech procedure that circumvents these inefficient tasks.

DIGITAL-SERVICE technology hyperlinks cutting edge ruggedized Andriod devices (Clever Phones, Lap Pads, and so forth) to dispatch and also a central documentation application. This shift from the old walkie-talkie devices (like those utilised by UPS/Fedx) or the old radio-based dispatch and paper documentation program offers Technicians a lot more precise routing and fast, electronic access to client files.



“This system has been evolving for over 14 years all inside actual higher op-tempo metro operations. ten years ago Digitial Dispatcher started installing it in operations all through the United states and Canada.” says Tom Duffy, Founder of Digital Dispatcher and former owner of Kelley Service “Having access to real-time information permits our technicians to work DIGITAL-SERVICE and schedule a lot more appointments per week.”

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The time-savings start with dispatch. Just before DIGITAL-SERVICE, techs radioed back and forth with the dispatch center for routing details and confirmation, involving many minutes of waiting. A few minutes many occasions each day instances 10-100 technicians results in some quite high numbers, numbers that represent lost time and money. DIGITAL-SERVICE enables actual time communication amongst technicians and dispatchers circumventing this expensive delay. Location Tracking inside the device ensures technicians are provided one of the most efficient route for the subsequent appointment, saving time, gas and redundant radio time. The system even provides audible turn by turn directions.



“Our prospects say their typical ticket price goes up 15%,” says Tom Duffy. “DIGITAL-SERVICE ensures the techs give additional products and solutions to improve a customer’s indoor comfort and guarantees our technicians bill accurately.”